Information We Collect

At Twinkle Tide, we collect information to provide you with the best possible flower preservation service. The information we collect includes:

Personal Information: Your name, email address, phone number, and shipping address
Order Details: Information about your flower preservation project, including flower types, special requests, and delivery preferences
Payment Information: Payment method details (processed securely through our payment gateway)
Communication Records: Emails, messages, and other communications between you and our team
Website Usage: Information about how you interact with our website (cookies and analytics data)

How We Use Your Information

We use the information we collect to:

Process and fulfill your flower preservation orders
Communicate with you about your project status and delivery
Provide customer support and respond to your inquiries
Send you important updates about your order
Improve our services and website functionality
Comply with legal obligations and protect our rights

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who help us operate our business (e.g., payment processors, shipping companies)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In the event of a business sale, merger, or acquisition
With Your Consent: When you explicitly authorize us to share your information

Data Storage & Security

We implement appropriate security measures to protect your personal information:

All data is stored securely on encrypted servers
We use industry-standard security protocols to protect information transmission
Access to personal information is restricted to authorized personnel only
We regularly review and update our security practices
Your data is retained only for as long as necessary to provide our services

Cookies & Analytics

Our website uses cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website functionality and user experience
Provide personalized content and recommendations

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request transfer of your data to another service provider
Objection: Object to certain types of processing
Withdrawal: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

Use of Product images

Important Notice About Product Photography

We may use photographs of finished flower preservation products on our website, portfolio, and social media channels to showcase our work and help other customers understand our services.

All product photos are carefully edited to ensure no personal details are visible:

Personal information is blurred or removed
Names and addresses are completely obscured
Only the artistic quality of our work is displayed

Opt-Out Option: If you prefer that your preserved flowers not be featured in our portfolio or social media, please email us at info@twinkletide.com.au to request removal. We will respect your privacy preferences.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Twinkle Tide

Aramon way, Berwick 3806

0415 595 300

info@twinkletide.com.au

We are committed to protecting your privacy and will respond to your inquiries promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

Update the "Last updated" date at the top of this policy
Notify you of significant changes via email (if you have an account with us)
Post a notice on our website for major policy changes

We encourage you to review this policy periodically to stay informed about how we protect your information.